If you are a telemarketer, then one of the most important thing that you need to learn is how to control the conversation. If you control the conversation then you will definitely get your message across. Below are some telemarketing tips on how to control the conversation.
Have a clear goal
You should know what you want to get the call. This is one of the most important things that you need to remember in order to control the conversation. When you keep your eye on your goal, then all of the things that you will say will be directed towards the completion of that goal. If you don’t have a clear goal, then you will simply waste your time and the time of the one you are speaking to. If you are trying to sell something then make sure that your conversation will revolve around explaining the benefits of the product or service.
If you can’t be excited about the product or service you are selling then how can you expect your prospect to buy? If you are excited, your prospect will more likely want to listen to what you have to say and will give you the control of the conversation naturally. If you are excited, then there will be few dull and awkward quiet moments. Excitement can also be infectious. It will surely elevate the quality of the conversation and the mood of both you and your prospect.
Watch your pace
Speak too fast and your prospect may miss what you are saying. Speak too slowly, and you may end up boring the person at the other end of the line. You should be able to keep a steady pace. Keep calm. Do not be too nervous but do not be too relaxed either.