Many people think that social and business etiquette only applies to face-to-face encounters. The truth is, you also need to observe proper etiquette when you are talking to someone on the phone, especially if you are a telemarketer. You are probably aware that many people are not so fond of telemarketers. One of the ways you can win people over is by observing proper phone etiquette. Below are some tips on proper telemarketing etiquette: Do’s and Dont’s.
Get rid of your script
For novice telemarketers, it is probably necessary to keep a script to make sure that they don’t forget anything. But the problem with having a script though is that it makes you sound unnatural. Instead of a script, it is better to have a guide. If your calls are not scripted, you will sound more sincere and genuine to the person at the other end of the line. This is one way to win people’s trust. Studies have shown that people are more likely to buy from sellers whom they trust and feel comfortable with.
When people are nervous they tend to speak fast. This makes them hard to understand. Keep in mind that on the phone, your voice is your only means to communicate. So you need to speak slowly and clearly. Don’t burden the persons at the other end of the line by making them strain to understand the words you are saying. Many will not even ask you to repeat yourself and simply hang up.
People can tell whether the person they are talking to on the phone is smiling or not. A smile can give you voice a more sincere quality. This is why you need to always smile while talking to someone on the phone. To make sure that you are always smiling, keep a mirror in front of you when you make calls.
By keeping this telemarketing etiquette: do’s and dont’s in mind, you will be a better telemarketer in no time.